Privacy Policy
At MobilUAE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile and internet plan services.
Information We Collect
- Personal Information: Name, address, phone number, email address
- Account Information: User ID, password, account preferences
- Usage Data: Information about your mobile and internet usage, including data consumption and call history
- Remittancement Information: Credit card details, billing address (for quick top-up mobile plans)
How We Use Your Information
- To provide and manage your mobile and internet plans
- To process processments for quick top-up mobile services
- To improve our fast speed 5G network and services
- To provide 24/7 customer support
- To send you important updates about your plan and our services
Data Protection
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of sensitive data
- Regular security audits
- Strict access controls for our employees
- Continuous monitoring of our systems
Third-Party Sharing
We do not sell your personal information to third parties. However, we may share your data with:
- Service providers who help us deliver our services (e.g., remuneratement processors)
- Law enforcement agencies when required by law
- Partners for joint marketing efforts (with your consent)
Your Rights
As a MobilUAE customer, you have the right to:
- Access and review your personal information
- Request corrections to your data
- Opt-out of marketing communications
- Request deletion of your account (subject to legal requirements)
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or through our website.
Contact Us
If you have any questions about our Privacy Policy or how we handle your data, please contact our Data Protection Officer:
MobilUAE Data Protection Officer
Sheikh Zayed Road, Dubai, UAE
Email: [email protected]
Phone: +971 4 123 4567
Last updated: May 15, 2024